Exchanges and Returns

I hope you are completely satisfied with your new MBM garment, if for any reason you need to exchange or return your garment; below are the following options:

  • For a ready-to-wear garment exchange for another size in the identical garment is available
  • For a made-to-order garment, we can produce another identical garment in another size for a small fee of $50 AUD
  • Should for any reason your garment be faulty or not in new condition you have the right to a full refund
  • Refunds or exchange for change of mind is not possible
  • For any of the following options, exchanges and returns will be accepted within 14 days of receipt where the garments are in new, unworn, unwashed condition with all tags still attached.

EXCHANGES

Ready-to-wear Exchanges

If you would like to exchange a Ready-to-Wear item:

  1. Email orders@marlobymarlo.com
  2. Quote order number, garment name, size and colour
  3. Specify you are exchanging a ready-to-wear garment
  4. Specify what size you require
  5. Once confirmed as an eligible exchange, you will be emailed a confirmation of exchange.
  6. Package your items in the same biodegradable mailer or recycleable box provided with your order and post.
  7. Once received, your exchange will be processed and garment reissued within 3 business days.

 Made-to-order Exchanges

If you would like to exchange a Made-to-Order item:

  1. Email orders@marlobymarlo.com
  2. Quote order number, garment name, size and colour
  3. Specify you are exchanging a made-to-order garment
  4. Specify what size you require
  5. Once confirmed as an eligible exchange, you will be emailed a confirmation of exchange.
  6. Due to the nature of all made-to-order garments being made specifically for each customer, there is a small fee of $50 AUD to cover the cost of redistributing your garment as made-to-order garments are not held in stock.
  7. Package your order in the same biodegradable mailer or recycleable box provided and send via your post office.
  8. Once received, your exchange will be processed and your new garment will be produced in the next made-to-order cycle with the production team. You will be informed of an approximate production date when your exchange is confirmed.

RETURNS

Domestic & International Returns

If you would like to return an item:

  1. Email order@marlobymarlo.com
  2. Quote order number, garment name, size and colour
  3. Specify if you are returning a ready-to-wear garment or made-to-order garment
  4. Please provide imagery of the ‘fault’ and imagery of all tags on the garment still attached
  5. Specify whether you would like your refund processed to the original payment method or issued as a store credit
  6. Once confirmed as an eligible return, you will be emailed a confirmation of return with address details for shipping
  7. Package your items in the same biodegradable mailer or recycleable box we provided and drop off at your nearest post office or post box
  8. Once received, your refund will be issued within 3 business days

 

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